Refund Policy

At AQUABRIM HOME APPLIANCE PVT LTD, we are committed to providing our customers with the best shopping experience. If you are not satisfied with your purchase or have any issues with the product, we offer a straightforward refund process. Please review the following guidelines for our refund policy:

  1. Eligibility for Refunds:
    • Refund requests will only be considered if the product is returned in its original condition, unused, and in the same packaging as when it was received.
    • The refund request must be made within 7 days of receiving the product.
    • Refunds will only be processed once the refund request has been approved by AQUABRIM HOME APPLIANCE PVT LTD.
  2. Refund Process:
    • To initiate a refund, please contact our customer support team at 95600887911 with the following information:
      • Order number
      • Reason for the refund request
      • Any supporting evidence (e.g., images of damaged or defective products, if applicable)
    • After receiving your refund request, we will review the information provided and inform you of the approval status within a reasonable timeframe.
  3. Refund Approval:
    • Refunds will be processed only if the product meets our eligibility criteria.
    • Once the refund is approved, the amount will be credited back to the original payment method used for the purchase.
  4. Refund Timeline:
    • Refunds will be processed within 7 days from the date of approval.
    • The exact time for the refund to reflect in your account may vary depending on your bank or payment service provider.
  5. Exceptions:
    • Refund requests for products that are not in their original condition or are missing accessories, parts, or packaging will not be eligible for a refund.
    • Custom or special order items are non-refundable unless they are defective or damaged.
  6. Non-Refundable Charges:
    • Any processing fees or shipping costs incurred during the purchase are non-refundable, except in cases of defective or damaged products.
  7. Contact Information:
    • If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team at 9560088791.

AQUABRIM HOME APPLIANCE PVT LTD reserves the right to modify or update this refund policy at any time, and any changes will be communicated to our customers through the website.

Thank you for shopping with us!

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