Refund Policy

1. Overview

At Aquabrim, customer satisfaction is important to us. If you experience any issue with your purchase, we offer a transparent and hassle-free refund process subject to the terms outlined below.

Please review our refund policy carefully before initiating a request.

2. Refund Eligibility

Refund requests may be considered under the following conditions:

• The product must be returned in its original condition
• The item should be unused and free from physical damage
• Original packaging, accessories, and documents must be included
• Refund requests must be raised within 7 days of product delivery
• Refund approval is subject to product inspection and verification by Aquabrim

Products that do not meet these conditions may not qualify for a refund.

3. How to Request a Refund

To initiate a refund request, customers can contact our support team with the following details:

• Order number
• Reason for refund request
• Supporting images or videos (if applicable)

4. Refund Approval Process

Refunds are processed only after the returned product successfully passes inspection and meets the eligibility criteria mentioned above.

If approved:

• The refund amount will be credited to the original payment method used during purchase
• Customers will receive confirmation once the refund has been initiated

5. Refund Timeline

Approved refunds are generally processed within 7 business days.

The final credit timeline may vary depending on:

• Bank processing time
• Payment gateway policies
• Original payment method used

6. Non-Refundable Conditions

Refunds may not be applicable in the following situations:

• Products returned in damaged or used condition
• Missing packaging, accessories, or components
• Customized or special-order products
• Physical damage caused after delivery
• Requests raised beyond the eligible return period

Shipping charges, handling fees, or processing charges are non-refundable unless the product received is damaged or defective.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact our support team immediately with supporting photos or videos.

Our team will review the issue and provide an appropriate resolution, which may include:

• Replacement
• Repair support
• Refund approval

8. Policy Updates

Aquabrim reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. Updated versions will be published on this page.

9. Contact Us

For any refund-related queries or assistance, please contact: